Refund policy

Return & Refund Policy

We want you to be happy with your purchase. Please review our return and refund policy below.

Personalized and Custom-Made Items

Because personalized and custom-made products are created specifically for you, we generally cannot accept returns, exchanges, or cancellations due to a change of mind, incorrect information provided by the customer, or other customer-related reasons once production has begun.

Please carefully review all names, photos, text, sizes, colors, and other customization details before submitting your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrectly printed, or you receive the wrong item, please contact us as soon as possible after delivery. Please include your order number and clear photos showing the issue.

If the issue is confirmed to be our error or shipping damage, we will provide an appropriate solution, which may include a replacement or refund at no additional cost to you.

Non-Customized Items

For eligible non-customized products, please contact us within 14 days of delivery to request a return. Items must be unused, in their original condition, and in their original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Personalized or custom orders cannot be canceled once production has begun.

Contact Us

If you have any questions regarding a return, refund, damaged item, or order issue, please contact us through the contact information provided on our website.